When changing companies, you want to retrieve a payslip that is three years old for a loan application, and you find yourself on the Arkevia login page without knowing which identifier to use. This scenario affects all employees whose employer has chosen this digital safe to dematerialize payslips.
Understanding how access to your Arkevia account works, and especially how to maintain it over time, prevents many blockages when a document becomes urgent.
Personal email address and Arkevia access: the trap of leaving the company
The most common problem does not arise at the account creation stage, but months or years later, when leaving your employer. If the account was activated with a professional email address, access to the safe may become impossible after that email is deactivated. You then lose the password reset procedure, as the recovery link goes to a mailbox that no longer exists.
The workaround is simple but rarely explained at the time of registration: provide a personal email address from the start. If you have already activated your account with a corporate email, change it in your account settings while you still have access. This is the only action that guarantees the continuity of your safe after a job change.
For those looking for a detailed step-by-step guide, the possibility to access my Arkevia account requires having this email address and the associated password. Without these two elements, the recovery procedure remains the only recourse.
Logging into the MyArkevia account: what really blocks access
The MyArkevia login page asks for an identifier (your email) and a password. So far, nothing surprising. The problem arises with the additional secret code, required for certain sensitive actions such as bulk downloads or modifying personal information.
This secret code is set by the user during the initial account activation. It is not the main password. It is often confused with it, leading to repeated blockages. If you have forgotten it, the reset can be done directly from the portal, via the dedicated section on the login page.
Account locked after several attempts
After several incorrect entries of the password or secret code, the account temporarily locks. Don’t panic: just wait a few minutes or initiate a reset via email. Feedback varies on the exact unlocking time, but the email procedure remains the most reliable.
Here are a few checks to make before contacting support:
- Confirm that the email address used is indeed the one linked to the account (personal or professional depending on what was provided at activation).
- Check the spam or “promotions” folder in your email: Arkevia reset emails often end up there.
- Ensure that the browser has not auto-filled an old password, which would distort the login attempt.
Retention of payslips on Arkevia: actual duration and obligations
Arkevia emphasizes a document retention period of 50 years or until the holder turns 75. This is a strong argument, but it needs to be placed within the legal framework to understand what it concretely implies.
From the employer’s side, the obligation to retain a copy of the payslip does not exceed a few years according to the texts. From the employee’s side, since the decree of December 4, 2019, there is no longer a legal obligation for the employee to retain their payslips for a specified duration. Experts still recommend keeping payslips throughout one’s career, especially for calculating retirement rights.
The Arkevia safe takes over this long duration. Your space remains accessible even after you leave the company, provided that the associated email address is still valid (see the previous section). The employer cannot delete your documents or cut off your personal access.
Right to oppose dematerialization
Since the Labor Law of August 8, 2016, the employer can provide payslips electronically by default. However, the employee retains a right to oppose at any time, without having to provide justification. In practice, a simple written request is enough to revert to paper format. This right is rarely highlighted in the user guides for digital safes, but it exists and remains applicable to each future payslip.
Data security and GDPR compliance in your Arkevia space
Documents stored in Arkevia benefit from AES-256 encryption, which corresponds to the standard used by banking institutions. The timestamp of each deposit guarantees the integrity of the file: any subsequent modification would be detected, giving the documents a legal value enforceable in case of dispute.
GDPR compliance requires the operator of the safe to only process personal data within the framework defined by the holder’s consent. In practice, this means that neither the employer nor a third-party service provider can access the content of your space without your explicit permission.
You can also add personal documents to the safe (contracts, certificates, statements). The space is not limited to only the payslips sent by the employer. This transforms Arkevia into a centralized archive, as long as you do not exceed the storage capacity allocated to the account.
The key point to remember before closing this tab: check now that your Arkevia account is linked to a personal email address. This is the only action that truly secures access to your documents in the long term, far beyond the encryption or certification of the safe itself.